Why pilots stall
- No baseline. Nobody measured the process before, so nobody can prove the pilot improved it.
- Toy data. The demo used clean samples; production data is messy.
- No owner. The pilot belonged to an innovation team, not the business that would run it.
- Security and risk arrive late. Reviews start after the build and send it back to the start.
- Integration is an afterthought. The pilot works in a sandbox but not in the systems people use.
The playbook
- Choose a process with an owner who wants it improved and will run it afterwards.
- Measure the baseline and agree one primary metric.
- Use real data in a real environment from week one, with security in the room.
- Set stop criteria and a decision date before building.
- Finish with a scorecard: target versus result, risks, run costs and a clear go or no-go.
- Plan production on day one: monitoring, support, training and who owns improvements.
A good pilot answers one question with evidence: should we scale this?
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